Shipping policy

Thank you for shopping with BROOKE ASHLEY GREEN. Specializing in a full range of bags, luggage and travel bag products, our US-based online store adheres to rigorous order processing and logistics standards. We strive to ensure every customer’s order is professionally packaged, safely shipped, and delivered in intact condition within our standard logistics cycle.

1. Order Processing Time

All successfully confirmed and paid orders will be processed, inspected, packaged and ready for shipment within 1 to 5 business days. Weekends and U.S. public holidays are excluded from working processing days, with no order arrangement conducted during non-working periods.

Processing timelines may be extended moderately during peak shopping periods, promotional activities and high order volume cycles. We will issue official email notifications to customers promptly once prolonged processing occurs, ensuring you stay informed of your order’s latest status.

2. Shipping Rates and Delivery Estimates

All shipping fees are calculated individually based on the package weight, product size, quantity and delivery destination. The exact shipping cost will be clearly presented on the checkout page prior to payment completion, with no hidden or additional fees charged.

Our store adopts unified standard shipping service for all orders, with an estimated delivery time of 15 business days. All delivery durations are approximate reference values. Actual delivery schedules may be affected by carrier operational delays, customs clearance progress, adverse weather, regional logistics limitations and holiday logistics suspensions, subject to actual transit conditions.

3. Shipment Confirmation and Order Tracking

Once your order is dispatched from our authorized warehouse, our system will automatically send a shipment confirmation email to your registered email address. The notification includes your official order number, unique tracking number and logistics carrier details for your independent query.

Tracking information is generally activated and updated on the official logistics platform within 24 to 48 hours after shipment. If tracking data fails to display normally beyond this time frame, you may contact our customer service team for manual verification and status inquiry.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting precise, complete and deliverable shipping addresses and valid contact information during checkout. Please double-check all recipient details before payment to avoid logistics delivery exceptions.

BROOKE ASHLEY GREEN shall not be liable for misdelivery, package loss or return caused by inaccurate, incomplete or invalid address information provided by customers. Any packages returned due to address errors will require the customer to bear return logistics fees and additional reshipping charges for re-delivery service.

5. Lost or Damaged Packages

If your package logistics status is stagnant for an extended period or presumed lost during transit, please submit a service request to our support team within 3 business days of the projected delivery date. We will fully cooperate with logistics providers to investigate package whereabouts and resolve the issue efficiently.

Long-distance transportation may cause unavoidable extrusion, scratches, accessory damage or structural deformation to luggage and bag products. If you receive defective or damaged items, please reach out to us within 24 hours after delivery. You are required to provide clear, unedited photos of the outer packaging and damaged product details. Our team will conduct a comprehensive review and deliver a reasonable solution as quickly as possible.

6. Apparel Care and Usage Notice

This usage and maintenance clause applies to all luggage, handbags, travel bags and daily bag products sold in our store. Each product is attached with tailored care instructions based on its material, craftsmanship and structural characteristics.

We do not assume responsibility for product damage, wear, deformation or performance failure resulting from improper customer use, incorrect cleaning methods, unauthorized structural modification, long-term improper storage or other man-made misuse. Customers are recommended to follow official care guidelines to maintain the product’s appearance and service life.

7. International Shipping and Customs Notice

Cross-border international shipments may be subject to import duties, customs taxes, inspection fees and other official charges in accordance with the tariff policies and regulatory rules of the destination country or region.

All customs-related fees and compliance responsibilities are undertaken exclusively by the customer. Product prices and shipping fees collected by our store do not cover any customs, tax or clearance charges. Customers must abide by local import laws and bear all costs and risks arising from customs clearance issues.

8. Contact Information